As we strive to satisfy our customers with premium quality products and deals, some orders may not go perfectly every time, but we are always ready to help. Highlighted in this page are information that outlines general return policies and processes.
All product sold on dumarto.com are from third-party sellers across. These third-party sellers offer return policy varying from 3 – 14 days, while some offer no return policy. We can help to reach a satisfactory resolution (replacement, exchange, or refund) if we are notified before the expiration of the return policy set by the seller. For items that are not defective but approved for return by the seller, you will be entitled to a replacement, exchange or refund.
Items must be returned a very good condition, unopened before expiration of their return policy. We'll also pay the return transport costs if the return is a result of our error (you received an incorrect or defective item). Else you would be required to pay for the transport.
To return an item, login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.